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Returns & Refund Policy

Last Updated: May 1, 2025

At Lucky 666, we stand by the quality of our alternative apparel and want every customer to be stoked about their purchase. If you’re not completely satisfied, we’ll do our best to make it right. Please read our return and refund guidelines carefully before sending anything back.

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1. Eligibility for Returns

To be eligible for a return or exchange:

  • Items must be unworn, unwashed, and in original condition, with all tags attached.

  • You must initiate a return request within 30 days of delivery.

  • Proof of purchase (such as an order confirmation email or receipt) is required.

⚠️ Non-Returnable Items:

  • Clearance or final sale items

  • Gift cards

  • Custom or personalized products

  • Items showing signs of wear, damage, or alterations not caused by Lucky 666

2. Return Process

Here’s how to return an item:

  1. Contact Us:
    Email sax.lucky666@gmail.com with your order number and reason for return.

  2. Approval:
    Our team will review your request and provide return instructions.

  3. Ship It Back:

    • Package the item securely.

    • Include your name, order number, and return authorization number (if provided).

    • Send to the address given by our support team.

  4. Return Shipping Costs:

    • Customers are responsible for return shipping fees unless the return is due to an error on our part (e.g., defective or incorrect item).

3. Refunds

Once we receive and inspect your return:

  • Approved Refunds: Issued to your original payment method within 7-10 business days.

  • Rejected Refunds: If an item does not meet return requirements, it will be shipped back at your expense or discarded.

  • Partial Refunds: May be issued for items that are damaged, missing parts, or not returned in original condition.

⚡ Note:
Original shipping costs are non-refundable, except when the return is due to a Lucky 666 mistake.

4. Exchanges

We offer exchanges for:

  • Size issues

  • Defective items

  • Incorrect items received

If the requested size or product is unavailable, we will process a refund instead.

5. Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 7 days of delivery with photos of the issue.

  • We will provide a prepaid shipping label for returns if the issue is confirmed.

  • A replacement will be sent at no additional cost or a full refund will be issued.

6. International Returns

For international customers:

  • Return shipping fees and customs duties are your responsibility.

  • Lucky 666 is not responsible for lost packages, so we recommend using a trackable shipping service.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check with your bank or credit card company.

  2. Contact your payment provider.

  3. If the issue persists, reach out to us at [Insert Email Address].

8. Final Sale Items

Certain items are clearly marked as final sale and cannot be returned or exchanged. Please double-check product descriptions before purchasing.

9. Contact Us

For any questions about our Returns & Refunds Policy, reach out to:

Lucky 666 Customer Support
Email: sax.lucky666@gmail.com

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